Minneapolis, Minnesota | VangRealEstateMedia.com

Version 1.0 | Last Updated: March 2026

By completing your booking and checking the acknowledgment box, you ("Client") agree to be bound by the following terms and conditions with Vang Real Estate Media LLC ("Company," "we," "us," or "our"). Please read carefully before confirming your appointment.

1. BOOKING AND CONFIRMATION

1.1 All appointments are considered confirmed upon receipt of booking through the Company's scheduling platform and Client's acceptance of these Terms and Conditions.

1.2 Client is responsible for ensuring the property is accessible and ready for photography at the scheduled appointment time. This includes coordinating access with homeowners, occupants, or property managers.

1.3 A representative of the Client or an authorized party must ensure property access is available at the scheduled time. If no representative is present, the Photographer's professional judgment regarding composition, coverage, and image selection shall be deemed acceptable by the Client.

1.4 Schedule slots are confirmed on a first come first served basis upon completion of booking through the Company's official scheduling platform. The Company does not accept verbal, phone, or text message hold requests. Slot availability is not guaranteed until booking is confirmed through the platform.

2. PROPERTY PREPARATION

2.1 Client is responsible for ensuring the property is clean, staged, and photo-ready prior to the scheduled shoot. Properties will be photographed as-is at the time of the appointment.

2.2 The Company is not responsible for staging, cleaning, decluttering, or landscaping. The Photographer may use reasonable judgment to make minor adjustments to improve the composition of individual shots but is under no obligation to do so.

2.3 Failure to have the property adequately prepared at the time of the shoot does not entitle the Client to a reschedule without applicable fees as outlined in Section 6.

2.4 Any post-production requests beyond the Company's standard editing workflow — including but not limited to virtual item removal, sky replacement, virtual staging, or other enhanced editing services — will be quoted and billed separately. Corrections to errors or omissions in standard editing made by the Company will be resolved at no additional charge to the Client.

2.5 Client is responsible for ensuring the property presents safe working conditions for the Photographer and equipment on site. The Company reserves the right to cease operations and vacate the property if conditions are deemed unsafe, including but not limited to active construction, hazardous materials, unstable structures, or aggressive animals. In such circumstances the Company will make reasonable efforts to reschedule at the earliest available date. Cancellation fees under Section 6.2 are at the Company's sole discretion in safety-related situations.

2.6 The Company will exercise reasonable care when working within the property. The Company assumes no liability for pre-existing damage or conditions present at the time of the shoot. In the event of accidental damage caused by the Photographer during the shoot, the Company will make reasonable efforts to address the issue directly with the Client. The Company is not liable for damage resulting from pre-existing structural issues, unstable furnishings, or conditions not reasonably apparent at the time of the shoot.

3. OCCUPIED PROPERTIES

3.1 Client is responsible for ensuring that any occupants — including sellers, tenants, family members, or pets — do not interfere with or direct the Photographer during the shoot. Client is responsible for ensuring all occupants have been informed of and consented to the scheduled photography session prior to the shoot date. Pets must be removed from the property or securely confined in a closed room for the duration of the shoot. The Company reserves the right to exclude areas of the property where pets are present and cannot be reasonably confined.

3.2 The Photographer reserves the right to decline photographing areas where occupants are present and cannot reasonably vacate for the duration of the shot.

3.3 The Company assumes no liability for personal belongings, sensitive documents, valuables, or other personal items captured incidentally during the shoot. Client is responsible for reviewing all delivered Media prior to publication and requesting removal of any sensitive content before use.

4. SERVICE SCOPE

4.1 Service scope is defined at the time of booking based on the package or services selected by the Client. Additional services not included in the original booking may be added at the applicable rate subject to scheduling availability on the day of the shoot.

4.2 The Company is not responsible for services not included in the Client's original booking. Clients are encouraged to review available packages and add-ons prior to booking to ensure their marketing needs are met.

4.3 Photography packages include unlimited photos based on the property's square footage tier. Unlimited is defined as all photos that meaningfully and uniquely represent the property at the Photographer's professional discretion. Redundant, repetitive, or technically inadequate photos will be excluded from delivery. Agents can expect approximately 20 photos for smaller properties and up to 50 photos for larger estates, with actual counts varying based on the property's characteristics.

4.4 Pricing is based on the property's listed square footage as reported on the MLS or public property records at the time of booking. The Company reserves the right to verify square footage prior to or at the time of the shoot using publicly available records. If a meaningful discrepancy exists between the square footage entered at booking and the listed square footage on record, the invoice will be adjusted to reflect the correct pricing tier. The Client will be notified of any pricing adjustment prior to media delivery.

5. TRAVEL AND SERVICE AREA

5.1 The Company's standard service area includes all properties located within 30 miles of Minneapolis, Minnesota. No travel fee is assessed for shoots within this area.

5.2 Travel fees may apply for properties located outside the greater Minneapolis metropolitan area at the photographer's discretion. Clients will be notified of any applicable travel fees prior to the shoot.

6. CANCELLATION AND RESCHEDULE POLICY

6.1 Cancellations and reschedules made prior to the photographer's arrival at the property will not be assessed a fee. The Company encourages as much advance notice as possible.

6.2 On-site cancellation: If the photographer has arrived at the property and is unable to complete the scheduled services for any reason — including but not limited to denied access, property not ready, or client cancellation — a $75.00 fee will be assessed to cover the photographer's time and travel costs.

6.3 The $75.00 fee will be added to the Client's next invoice or issued as a standalone invoice due within 7 days of issuance if no subsequent shoot is booked.

6.4 Outstanding fee balances: Any Client with an unpaid outstanding fee balance will not be eligible to book additional services with Vang Real Estate Media LLC until the balance is paid in full.

6.5 Repeat booking discretion: The Company reserves the right, at its sole discretion, to require a 50% deposit at the time of booking from any Client who has demonstrated a pattern of on-site cancellations or reschedules. This determination is made solely by the Company on a case-by-case basis.

7. WEATHER POLICY

7.1 The Company reserves the sole right to determine whether weather conditions are suitable for photography, videography, and/or drone operations. This determination will be made by the Photographer and is final.

7.2 Interior shoots during inclement weather: In the event of rain, snow, or other inclement weather affecting exterior photography at the time of the scheduled shoot, the Photographer will proceed with interior photography as scheduled. The Photographer will return to complete exterior photography and/or aerial services at the earliest mutually available date at no additional charge to the Client.

7.3 Drone and aerial operations: The Company reserves the exclusive right to determine whether wind speed, precipitation, visibility, or other conditions are safe for drone operations. Drone services that cannot be completed due to weather or airspace conditions will be rescheduled at no charge or removed from the invoice at the Client's discretion.

7.4 Weather-related rescheduling initiated by the Company will not be counted against the Client.

7.5 Weather conditions will be monitored in advance of all scheduled shoots. Clients are encouraged to contact the Company at least 24 hours before the shoot if adverse weather is anticipated so that scheduling adjustments can be made in advance.

7.6 Real twilight and sunset shoots: Real twilight and sunset shoots scheduled as a standalone service or as part of a package requiring a return visit will be conducted at a time determined by the Company based on optimal lighting conditions for the property's location and orientation. The Company reserves the sole right to determine whether conditions are suitable for the twilight shoot on the scheduled date. In the event conditions are unsuitable, the shoot will be rescheduled at no additional charge at the earliest available date with suitable conditions. Return visits for twilight and sunset shoots are scheduled at the Company's sole discretion based on weather conditions and scheduling availability. Same day return visits are not guaranteed. The Company will make reasonable efforts to complete the return visit in a timely manner but assumes no obligation to accommodate specific date or time preferences for the return visit. Media from twilight return visits will be delivered by noon on the next business day following the return visit.

8. PAYMENT TERMS

8.1 All media is delivered digitally upon receipt of full payment. Photo and video media is delivered via a secure download portal. Video media is additionally accessible via a secure streaming link for embedding and sharing purposes. The Company will not release access to any media until payment has been received and confirmed.

For Clients utilizing the Pay-at-Close option through Titus, payment terms are governed by the Client's separate agreement with Titus. The Company receives payment directly from Titus upon confirmation of the Pay-at-Close agreement and will release media access at that time. The Company assumes no liability for delays or disputes arising from the Client's agreement with Titus.

8.2 All services rendered at a listed property must be paid in full regardless of whether the listing becomes expired, withdrawn, canceled, or under contract prior to or after delivery of media. The completion of services, not the continued active status of the listing, determines payment obligation.

8.3 Where applicable, sales tax will be collected on invoices in accordance with Minnesota state law and any other applicable state tax requirements.

8.4 Chargeback policy: By accepting these Terms and Conditions and completing payment, the Client agrees that all sales are final upon delivery of Media. The Client agrees not to initiate a chargeback or payment dispute with their financial institution without first contacting the Company directly to attempt resolution. In the event a chargeback is filed without prior contact, the Client's access to all delivered Media will be suspended immediately and any license granted under Section 10 will be considered void pending resolution of the dispute. The Company reserves the right to pursue recovery of the disputed amount plus any associated chargeback fees through all available legal remedies.

9. TURNAROUND TIME AND DELIVERY

9.1 Standard media delivery turnaround times are as follows: photographs, floor plans, and virtual tours are delivered by noon on the next business day following the shoot. Video media is delivered by noon within 48 hours of the shoot.

9.2 Rush delivery options may be available upon request and may be subject to additional fees.

9.3 Delivery timelines are not guaranteed in cases of technical issues, equipment failure, or circumstances beyond the Company's reasonable control. The Company shall not be liable for delays or inability to perform services due to circumstances beyond its reasonable control including but not limited to acts of God, severe weather events, pandemic, civil unrest, or utility failures.

9.4 All media is delivered in final edited format. Unedited RAW files are the exclusive property of the Company and are not included in any delivery package. Clients may not request RAW files as part of any service agreement.

9.5 All media is delivered in accordance with the Company's established editing style. Requests to alter the overall editing style, color grading, or tone of delivered Media — where no error or omission by the Company exists — may be treated as additional editing services and billed accordingly. The Company's editing style is not grounds for a reshoot, refund, or dispute.

9.6 Client-initiated reshoots: Reshoots requested by the Client for reasons unrelated to Company error — including but not limited to staging changes, property preparation issues present at the time of the original shoot, listing updates, additional rooms or angles not included in the original scope, or seller preference changes after delivery — are subject to a new booking and applicable service fees. The Company does not offer complimentary return visits for reasons attributable to the Client or changes made after the original shoot has been completed.

9.7 Media archiving and re-delivery: The Company retains all delivered Media through the end of the calendar year in which the shoot was completed. Shoots completed in October, November, or December are retained through the end of the following calendar year to account for extended listing periods during slower market months. Re-delivery of Media within the applicable retention period is available at no charge provided the original invoice has been paid in full. The Company assumes no obligation to retain Media beyond the applicable retention period and is not liable for loss of Media thereafter. Re-delivery requests after the retention period has expired are subject to availability and may be assessed a re-delivery fee.

9.8 3D virtual tours hosted on Matterport are included for 90 days from the date of delivery or until the property is sold, withdrawn, or expired — whichever comes first. After this period, continued hosting is available for a one-time fee of $25.00 for an additional 90 days. The Company reserves the right to remove tours after the hosting period ends. Zillow 3D tours are hosted directly through Zillow at no additional cost and are not subject to this limitation.

10. COPYRIGHT AND MEDIA LICENSE

10.1 Ownership: All photographs, videos, aerial footage, virtual tours, floor plans, and any other media produced by Vang Real Estate Media LLC ("Media") are and shall remain the exclusive intellectual property of Vang Real Estate Media LLC. The Company retains full copyright ownership of all Media at all times.

10.2 License granted to Client: Upon receipt of full payment, the Company grants the Client a non-exclusive, non-transferable license to use the Media solely for the following permitted purposes:

• MLS listing of the specific property photographed

• Online real estate portals and listing syndication platforms

• Social media promotion of the specific listed property

• Client's personal or brokerage website for the purpose of marketing the listed property

10.3 Restrictions: The following uses are expressly prohibited without prior written consent from the Company:

• Transfer, sale, or assignment of Media to any third party including but not limited to other agents, brokerages, builders, designers, stagers, buyers, or sellers

• Use of Media by a subsequent agent or brokerage that takes over an expired, withdrawn, canceled, or transferred listing

• Use of Media to represent any property other than the specific property for which it was created

• Sublicensing, reselling, or commercial exploitation of the Media beyond the permitted uses listed in Section 10.2

• Removal or alteration of any metadata, copyright information, or attribution embedded in the Media

• Modification, cropping, reformatting, or creation of derivative works from the Media in any way that alters the original composition, aspect ratio, or presentation

10.4 License duration and relicensing: The license granted under Section 10.2 remains valid for use in connection with the specific property photographed for as long as the original Client is actively marketing that property. The license does not transfer to any subsequent agent, brokerage, or party who assumes marketing responsibilities for the same property. Any such party requires a new service agreement with the Company.

10.5 Violations: Any unauthorized use of the Media constitutes copyright infringement and will be subject to legal action and compensatory damages.

10.6 Company portfolio rights: The Company retains the right to use any Media produced under this agreement for portfolio display, marketing, advertising, social media promotion, and business development purposes. The Company will exercise reasonable discretion in the use of such Media.

10.7 Social media attribution: When sharing Media on social media platforms, Client is encouraged to credit Vang Real Estate Media LLC by tagging @VangRealEstateMedia or including the Company name in the post caption. While not mandatory, attribution is appreciated and supports the Company's continued ability to provide high quality media services.

10.8 Seller personal use: As a courtesy, the Company permits the property seller to use the Media for personal non-commercial purposes including personal social media sharing and personal keepsakes. Any commercial use of the Media by the seller requires a separate licensing agreement with the Company. The Client is responsible for communicating these usage terms to the seller.

10.9 Property release: Client warrants that they have obtained all necessary permissions, consents, and property releases required to photograph the subject property including but not limited to owner authorization, HOA approval, and any applicable permits. The Company assumes no liability for claims arising from the Client's failure to obtain required permissions prior to the shoot.

11. DRONE AND AERIAL SERVICES

11.1 The Company holds a valid FAA Part 107 Remote Pilot Certificate and complies with all applicable federal, state, and local drone regulations.

11.2 The Company's drone equipment complies with FAA Remote Identification requirements. All commercial drone operations broadcast identification and location data in accordance with federal regulations.

11.3 Drone operations are subject to airspace authorization, weather conditions, and safety considerations as determined solely by the Photographer.

11.4 The Client is responsible for ensuring that drone operations are permitted at the subject property and that no restrictions, HOA rules, or local ordinances prohibit aerial photography. The Company will make reasonable efforts to verify airspace authorization but is not responsible for unknown or undisclosed restrictions.

11.5 The Company assumes no liability for the inability to complete drone services due to airspace restrictions, weather, or safety concerns beyond its reasonable control.

11.6 Aerial photography may incidentally capture neighboring properties, structures, or persons within the vicinity of the subject property. The Client assumes responsibility for any privacy concerns, complaints, or legal claims arising from the use or publication of aerial Media that captures areas beyond the boundaries of the listed property.

11.7 The Photographer holds final and sole authority over all drone flight decisions including launch, operation, and termination of any flight. No client, property owner, occupant, or third party may direct, override, or interfere with the Photographer's drone flight decisions. The Company reserves the right to immediately cease drone operations if this authority is challenged or compromised in any way.

12. LIMITATION OF LIABILITY

12.1 The Company's total liability to the Client for any claim arising out of or related to services provided under this agreement shall not exceed the total amount paid by the Client for the specific shoot giving rise to the claim.

12.2 The Company shall not be liable for any indirect, incidental, consequential, or punitive damages including but not limited to lost profits, lost listings, or loss of business opportunity.

12.3 In the event of equipment failure, data corruption, or circumstances beyond the Company's reasonable control that result in loss of Media, the Company will offer a reshoot at no additional charge. Should the Client elect not to proceed with a reshoot, any fees accrued for the affected services will be waived in full. The Company assumes no further liability beyond the waiver of applicable fees.

13. INDEMNIFICATION

13.1 Client agrees to indemnify and hold harmless Vang Real Estate Media LLC, its members, employees, and contractors from and against any claims, damages, losses, and expenses arising out of the Client's use of Media beyond the scope of the license granted in Section 10, or the Client's breach of any provision of these Terms and Conditions.

14. ACCURACY AND MISREPRESENTATION

14.1 The Company's role is to accurately photograph and present the property as it exists at the time of the shoot. The Company does not verify property boundaries, square footage, room dimensions, or any other factual representations about the property.

14.2 Client is responsible for ensuring virtually staged images are clearly disclosed as digitally enhanced in all published marketing materials. The Company will deliver virtually staged Media with a "Virtually Staged" notation embedded on the image. Removal or obscuring of this notation transfers full disclosure liability to the Client.

14.3 The Company assumes no liability for misrepresentation claims arising from the Client's use or modification of the Media after delivery.

15. MEDIA REMOVAL REQUESTS

15.1 All media removal requests from sellers, tenants, occupants, buyers, or any third party must be directed to the Client — as the listing agent — who is solely responsible for managing the publication and removal of Media across all platforms including MLS, syndicated listing sites, and social media.

15.2 The Company has no obligation to respond to removal requests from parties other than the original Client and assumes no liability for Media that remains publicly accessible through third party platforms beyond the Company's reasonable control.

16. GOVERNING LAW

16.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Minnesota.

16.2 Any disputes arising under these Terms and Conditions shall be resolved in the courts of Hennepin County, Minnesota, or through binding arbitration at the Company's election.

16.3 Any claim or cause of action arising out of or related to these Terms and Conditions or services provided by the Company must be commenced within one year after the cause of action accrues, after which time such claim or cause of action is permanently barred.

17. ENTIRE AGREEMENT

17.1 These Terms and Conditions, together with the booking confirmation and any service invoice, constitute the entire agreement between the Client and Vang Real Estate Media LLC with respect to the services provided and supersede all prior communications, representations, or agreements whether written or oral.

17.2 The Company reserves the right to update these Terms and Conditions at any time. Updated terms will be effective upon posting to the Company's booking platform. Continued use of the Company's services constitutes acceptance of any updated terms.

18. SEVERABILITY

18.1 If any provision of these Terms and Conditions is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity and enforceability of the remaining provisions.

CLIENT ACKNOWLEDGMENT

By checking the box at the time of booking, I confirm that I have read, understood, and agree to be bound by the Terms and Conditions of Vang Real Estate Media LLC including the cancellation and rescheduling policy, weather policy, payment terms, and media license agreement.

Vang Real Estate Media LLC | Minneapolis, Minnesota | VangRealEstateMedia.com

Version 1.0 | Last Updated: March 2026